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WooduGift – Standard Terms and Conditions of Sale

1. General

These terms and conditions apply to all sales made by WooduGift. By placing an order, the customer agrees to abide by these terms.

2. Product Information

WooduGift strives to ensure that all product descriptions and prices are accurate. However, we reserve the right to make corrections in case of errors, including after an order has been submitted.

3. Pricing and Payment

  • All prices are in INR and inclusive of applicable taxes unless stated otherwise.
  • Payment must be made in full before shipment of any order.
  • We accept payments through authorized payment gateways or methods specified at checkout.

4. Order Processing and Acceptance

  • Once an order is placed, WooduGift will confirm it via email.
  • WooduGift reserves the right to refuse or cancel an order due to stock unavailability, pricing errors, or other issues.

5. Shipping and Delivery

  • Orders within India are typically delivered within 5 to 10 days, depending on the location.
  • Delivery times are estimates and subject to delays due to unforeseen circumstances.
  • WooduGift is not responsible for delays caused by the courier or external factors beyond our control.

6. Replacement Policy for Defective Products

  • If a product is received in a defective condition, customers must:
    • Submit a request to support@malletcrafts.com within 7 days of receiving the product.
    • Include valid photos of the defective item.
    • Refer to the invoice received via email for contact information or reach us on WhatsApp at +91 7499782538.
  • Return shipping charges must be borne by the customer. If possible, WooduGift may assist in arranging the return shipping.
  • Upon verification of the defect, WooduGift will offer a replacement, but no refunds are provided for defective products.

7. Refunds for Services

  • Refunds are not available for any services once they have been delivered.

8. Return of Non-Defective Products

  • WooduGift does not accept returns for non-defective products. Customers are advised to review the product description and details carefully before making a purchase.

9. Limitation of Liability

WooduGift's liability for any defective products is limited to replacement only. Under no circumstances shall WooduGift be liable for any indirect, incidental, or consequential damages arising out of or in connection with the sale of any products.

10. Governing Law and Dispute Resolution

These terms and conditions are governed by the laws of India. Any disputes arising out of these terms shall be resolved through arbitration in accordance with Indian law.

11. Modifications

WooduGift reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting to the website.